Frequently Asked Questions
Everything you need to know about shopping with NCG
Are all electronics sold on NCG covered by a warranty?
Yes, all our devices come with a standard 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at checkout.
How long does shipping take for high-value items?
We process orders within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days with full tracking.
What is your return policy for opened electronic devices?
We accept returns within 30 days of purchase. If the box has been opened, a 15% restocking fee may apply. The item must be returned with all original accessories and packaging.
Do you offer technical support for product setup?
Absolutely. Our NCG Tech Support team is available via live chat and email to help you configure your new devices or troubleshoot any initial setup issues.
Which payment methods are accepted?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Affirm for higher-priced electronics.
How can I track the status of my order?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.